AskDISHA 2.0 (Digital Interaction To Seek Help Anytime) is an Artificial Intelligence (AI), Machine learning (ML) and NLP based Virtual Assistant (ChatBot, VoiceBot) that helps users perform various transactions like end to end train ticket booking including payment, canceling train tickets, change boarding station, check refund status, check PNR status, get offers and answer queries pertaining to various services offered by IRCTC, and more.
It is the first time that train e-ticket booking is being made possible in a conversational way, without using/knowing the IRCTC password and with just an OTP. It will be the fastest and the easiest way to book a train ticket and also to get your boarding pass/train ticket.
AskDISHA is a voice-commerce enabled e-ticketing Virtual Assistant of Indian Railways/IRCTC which is multi-lingual, multi-format (click, text, voice), multi-channel (web, app). AskDISHA is created using Gen AI powered Conversational AI platform, CoRover.ai.
AskDISHA 2.0 USPs
- Guided ticket booking experience
- Booking by voice (in English, Hindi, Hinglish, Gujarati and more)
- OTP based ticket booking: without knowing the IRCTC password
- Fastened Refunds
- Save Passenger List
- Retry Failed Transaction in 15 min
Key Features
- Book Train Ticket
- Check PNR Status
- Cancel Ticket
- Get Refund Status
- Change Boarding Station
- Check Booking History
- View E-Ticket
- Dowload ERS
- Print & Share E-Ticket
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